At HARBOURGAIN INTERNATIONAL PTE. LTD., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy as outlined below.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- The items must be unused, unworn, and in their original condition, with all tags attached.
- We do not accept returns for intimate items, sale items, or any product that has been washed or altered in any way.
2. How to Return an Item
To initiate a return, please contact our customer service team at [email protected]. Provide your order number and the items you wish to return. Once your return request is approved, we will send you instructions on how to return the item.
3. Return Shipping
- Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service to ensure the safe return of your item.
- Please ensure that the returned item is securely packed to avoid any damage during the shipping process.
4. Refunds
Once we receive the returned item and confirm that it meets our return policy conditions, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to appear on your account.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at [email protected]. We will arrange for an exchange or full refund at no additional cost to you.
6. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or color, please return the item and place a new order for the desired product.
If you have any questions regarding our Returns Policy, feel free to reach out to us at [email protected]. We are here to assist you and ensure your shopping experience is as smooth as possible.
Thank you for shopping with us!
HARBOURGAIN INTERNATIONAL PTE. LTD.